Store policy

Return & Refund Policy

Effective date: September 24, 2026

Our merchandise is produced specifically for each order through a print-on-demand service. Because these products are made to order, returns and exchanges are limited to the circumstances described below.

Not Covered

We do not accept returns, exchanges, or refunds for:

  • Changes of mind or buyer’s remorse

  • Incorrect size or color selections made when placing an order

  • Incorrect or incomplete shipping information provided by the customer

  • Minor variations that are normal results of the printing or production process

Please review all product descriptions, sizing information, color selections, and shipping details carefully before placing your order.

Covered: Damaged, Defective, Misprinted, or Incorrect Products

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery at hobby.halloween.paranormal+support@gmail.com.

Please include:

  • Your name and order number

  • A description of the issue

  • Clear photographs showing the affected item and the problem

If your claim is approved, we will arrange an appropriate replacement or refund. Damaged, defective, misprinted, or incorrect items generally do not need to be returned unless we specifically request a return.

Cancellations and Order Changes

Please contact us as soon as possible if you need to cancel or change an order. Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once production has begun.

Refunds

Approved refunds will be issued to the original payment method. After a refund is issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Nothing in this policy limits any rights available to you under applicable consumer-protection law.

Questions about an order or this policy may be sent to (remove the spaces around the + sign): hobby.halloween.paranormal + support@gmail.com.

Hobby Halloween and Paranormal
1179 W. A St.
Ste 214
Hayward CA 94541-7006